SHIPPING and RETURN POLICY

RETURN POLICY

We unconditionally guarantee all merchandise sold by HeatStressRelief.com for 14 days from the date of invoice. If you are not completely satisfied with your purchase, you may return your unused merchandise within 14 days for a prompt refund. Items must be in original unused condition and include original packaging and hang tags. You will be credited for the price of the item(s) and any taxes, excluding shipping costs

All returns must be pre-authorized by e-mailing us at sales@HeatStressRelief.com We will issue you a confirmation number and include instructions for returning. The customer is responsible for the return postage. If the return is due to a manufacturing or Roshgo Corporation (HeatStressRelief.com) error, the initial shipping charge will be waived.

Custom Orders are not eligible for returns, all sales are final.

ORDER CANCELLATION

If you request to cancel your online order or items on your order, Roshgo Corporation (HeatStressRelief.com) will attempt to cancel these items if your request is done before the order is shipped, typically within twelve hours of placing the order. In order to make a cancellation request, please call +1-678-867-0461 or email us at sales@HeatStressRelief.com immediately. HeatStressRelief.com cannot guarantee the order will be cancelled and if the order has already been shipped, shipping charges will not be refunded. Roshgo Corporation (HeatStressRelief.com) attempts to ship orders as quick as possible and most times orders are packed and shipped the same day, so if a cancellation needs to be done we suggest you do it as soon as possible.

CREDIT PROCESSING

You credit card will be credited for the price of the item(s) and any taxes, excluding shipping costs.

Your credit card will be credited when Roshgo Corporation (HeatStressRelief.com) has received and processed your return. Typically, within 7-10 business days after the item is shipped back to Roshgo Corporation (HeatStressRelief.com)

Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement. Note that the credit on your statement will show as Roshgo Corporation as the merchant.

If you initially paid by check or paypal a company check will be issued and mailed to the billing address submitted with the order.

SHIPPING RATES

Roshgo Corporation uses UPS, FedEx and U.S. Postal Service for all deliveries and the customer has the option to select the desired service during the checkout process. The options generally available are from Ground to Overnight deliveries and all options available by each carrier will be displayed as options during checkout. If shipping is to an APO/FPO or PO Box, the U.S. Postal Service must be used, if another carrier is chosen Roshgo Corporation will make the appropriate correction and bill the difference to the customer.

Shipping Addresses must be complete and correct when an order is placed. When a customer submits incorrect addresses where a correction is required by the carrier and Roshgo Corporation is charged for such correction, the customer will be charged for such corrections and billed separately.

Roshgo Corporations shipping rates include shipping to the United States and International Destinations where the listed carriers will deliver.

We make every effort to ship orders within 1 or 2 business days. If an item you ordered is out of stock, we will inform you via email of the expected delay or provide you with other options.

Total estimated delivery times (excludes processing, packing time) from date of purchase are as follows: